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Jun 20 2013

What’s Grit Got To Do … Got To Do With It?

The word ‘GRIT’  or ‘GRITS’ has been around for many years.  Perhaps I first heard of it as a food of Native American origin, most commonly served in the Southern United States.  Then ‘grit’ went Hollywood when in 1968 the book True Grit was made into an academy award winning movie starring John Wayne … a film that was re-made recently in 2010.  So we know that ‘grit’ is something we can eat and watch.  Yet is there more?  Evidently so because now GRIT is being researched, studied and acknowledged as a very meaningful personality trait that can really make a defining difference in business, differentiating the successful and achievers from those who are less so.  Actually it’s exciting.  Whereas IQ has often been considered a good measurement for how well one might do in a given field … or in life, GRIT seems to be giving that concept a run for its money.

I just viewed a TED video made by  Angela Lee Duckworth, a researcher, psychologist and educator.  Ms. Duckworth has identified six characteristics of GRIT.

  • having true passion and perseverance to drive to the long term goal
  • having the stamina to stay the course
  •  sticking with your future, not for the day, week or month.  Rather for a very long time
  •  working very hard to make the future happen
  • viewing life … not as a sprint … rather a marathon
  • is not IQ.  In fact it is seen as being inversely related to talent or capabilities.

I was fascinated because as businesses have struggled for the recent 3-4 years in attempts to survive a challenging economy, it is possible that the individuals who have been most responsible for that survival of the organization seem to posses the characteristics attributed to one having GRIT!  I can assure you it has nothing to do with eating.

Working with many, varied businesses in the capacity of ‘coach’ we have had the opportunity to witness leaders and employees as they navigate the rough waters of recent times.  And you know what?  The ones who have made the greatest contribution to survival are those who would be labeled as possessing the GRIT gene, a gene that is available to leader and employee alike.   In most every case each person possessed each of the six personality components above.  Whereas those considered the brightest in terms of IQ offer a clear value to an organization, when push comes to shove it’s not the IQ about the industry or the product that saved the day.  It’s about the survival of the ‘grittiest’.

If you’re curious to measure your own degree of GRIT,  that of your company or your leadership team take a short quiz here.  To what extent do you have it and is it evident in your organization?  Are you using it to your advantage and that of your company?  Can you see ways to up your ‘gritty-ness’?  Seems like a good topic to think about … while eating them of course.

Mike Dorman

 

Written by Mike · Categorized: Employee Success

Jun 06 2013

Effective Leadership Is Yours … just for asking!

Coaching leaders of organizations today is starting to look different.  The smell of possibility and success is once again permeating the air. .  Leaders are seeing signs that there is a future and they are anxious to drive there as fast as possible.  Great and how welcome it is.

There’s no question that surviving the economic tsunami of the past several years often meant creating efficiencies in every aspect of a business.  Fewer employees, more efficient processes, changing the product to maintain market share and did I say having fewer people doing more jobs?  Very few people were not impacted in significant ways.

Few companies around today have the intention of returning to the past, in terms of the way they operate the business.  A valuable byproduct of the economic downturn was finding more efficient ways to produce the “key” product or service.  Holding onto these efficiencies going forward is just smart business. This imposes a need for greater efficiency in how people execute their jobs … beginning with the leaders of the company at all levels.

What we’ve seen as businesses climb out of the recession however, is what appears to be a magnetic pull to the leadership methods of the past and it is not necessarily a good pull.  What would be the benefit to adapting the leadership approach to the current environment?  Read on and you’ll see how one client approached this.

One company president recently did something that had a huge impact within the organization and on him.  He polled a good size sampling of company associates: in leadership positions.  The three questions and summation of answers were

Q: What can I do to make you more successful?
A: Trust me.  Let me run with the ball … I won’t fail myself, you or the company

Q: What do you need from me that will enhance your performance?
A: Encouragement, latitude, confidence in me and resources

Q: How would you like to be more involved in the company that, you believe will increase our success?
A: I want you to use me effectively in exploring aspects of a situation about which I have the
expertise.  Allow us, as your team, to provide you with the facts that collectively will enable
you to make an informed decision

 In seeing the results the president breathed a sigh of relief.  He always believed it was his – and only his – job to make all the final decisions necessary to make the company as successful as possible … kind of ‘the buck ends here’ mentality.  Now, as a result of simply asking, he quickly realized his team was challenging him to allow them to use their knowledge and expertise to help him make better and more informed decisions.

Going forward, his job is to bring together the “right” people – meaning the group having the detailed knowledge that will lead the organization make the best decision.  “Leaders Don’t Do It Alone” could well be a fitting bumper sticker.  This company president realized that listening and giving his group what they said they wanted actually made his job easier.  This definitely fits today’s more efficient business environment.  Another significant benefit is that the reports, in this case other leaders, feel a sense of personal value and contribution which in turn results in creating enthusiasm, energy & creativity – ensuring further success.

Leading business author, Daniel Pink, says that people only want three things from their leaders: to be able to engage in meaningful work, to be seen as making a valuable contribution, and, some autonomy.  It seems to be even more fitting now as leaders are able to reclaim the driver’s seat of their organizations within the new realities of today

As I see it, this is a terrific challenge with outstanding rewards.  Go on … try it.  You might just really like it.

Mike Dorman

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Written by Mike · Categorized: Inspirational Leadership, Leadership

May 23 2013

Multitasking … Benefit or Boondoggle?

As a business coach I am often asked to observe a team meeting.  I am asked to look for efficiency, effectiveness and appropriate use of time for participants.  Without fail it is an attention getter, not so much for the agenda content but for all the add-ons (category: multitasking) arbitrarily brought into the room at the discretion of any participant.  Clearly, this practice does not constitute efficiency, effectiveness or an appropriate use of participant time.   So I became curious.  When is multitasking during a meeting an asset and when does it work against progress and achievement?

My exploration led me to an article entitled “Multitasking … The Cognitive Costs of Multitasking” by Kendra Cherry.  She highlights two key points:

  • Multitasking can reduce productivity by approximately 40-percent according to some researchers.
  • Switching from one task to another makes it difficult to tune out distractions and can cause mental blocks that can slow down your progress.

Popular work place culture holds that multitasking was a good way to increase productivity.  Working on many different tasks at once means that you’re bound to accomplish more. Right?  Well, not exactly, according to Cherry.  Research demonstrates that the switching takes a toll on productivity.  Being a multi-tasker can actually impair cognitive ability.

Let’s bring this home to what you’ve experienced.  Any of these happen in a meeting you’ve attended?

  • A cell phone rings and the recipient absolutely MUST take the call, effectively halting the progress of the meeting.
  • A participant is looking at their phone screen reading a new email that just arrived as if it MUST be read in that moment.  That they feel they must respond now, they thereby are saying goodbye to their participation in and contribution to the meeting. And did I mention the distraction created for everyone else in the process?
  • Convinced they can multitask, this person is putting the finishing touches on a presentation they need to send off as soon as the meeting has ended, not realizing they’re missing critical interactions.
  • You’re having a one-on-one and each cell phone ring results in “quick peek” to  check what it is and then, perhaps,  an “excuse me for just a minute. I have to take this”.  What a waste of time for at least one person!  Not to mention a bit inconsiderate.
  • Your meeting is conducted via telephone.  You can’t see what’s going on around you. However silence from a participant is a pretty good indicator that they’re focused somewhere else.

I have yet to find one multi-tasker who feels they aren’t completely capable of doing more than one “important” thing at the same time.  Obviously their intentions are all positive.  What they fail to consider is the impact of their actions on others or the sacrificed efficiencies due to all of the pauses, repeats and (im) patient waiting on the part of others.  As organizations struggle to find ways to be more productive and effective in building to greater heights, does looking into this arena have potential merit?   Is it time for the pendulum to swing back toward center and bring about a better balance?

It appears that ‘task surfing’  is not free. Its definite costs include the time it takes to re-immerse your mind in a topic. Rather than boasting …  ”What a great multi-tasker I am!”, seriously consider putting all of your energy & focus on ONE task.  Then, get curious about and observe what happens.

Above I’ve addressed multitasking taking place among meeting participants and posed the question of this practice being a benefit or boondoggle.   I admit it just makes me curious to explore the super-duper multi-tasker working individually.  But wait … I can’t do both things at once and will save that for another time.

Mike

Written by Mike · Categorized: Employee Effectiveness

May 09 2013

The Chicken or the Egg of Learning … Skill Set or Mindset?

I recently was involved doing some ‘preparatory’ work with a group of people who were about to embark on a training program.  It was one designed to provide them will skills and tools that, when applied, would enable them to climb higher on their personal success path.  Climbing higher varied for each participant.  For some, it meant finding gainful employment of a most basic type.  For others it meant moving into ranks of management and still there were some who wanted to use the training to move boldly into a very different field.  They were all well-educated people and yet, somewhere along the way, they’d  gotten  off track.

So what was my role you wonder and what was the ‘preparatory work?

The organization spearheading this initiative realized that training and learning is a two-pronged endeavor.  First there is the learning itself.  Haven’t we all participated in a seminar that we or our companies sent us to so that we could learn to  ___________ ( fill in the blank).  We leave the session on a high, filled with enthusiasm and energy to return to our jobs and put the learning into practice.  Yahoo!  This is SO great!  And then Monday morning arrives and “life happens”.  Our habits and ‘normal’ routine roars into our day and the learning dissipates … and rather quickly.  It’s has nothing to do with our desire to employ the new things we learned.  It has everything to do with creating the time and mind-set that allows us to use it.

Herein lies the second prong …  creating the mindset and determination to ensure our new skills are applied.

When we don’t execute this important step, the results often look like this:

  • Just tack it on to the end.  – Why disrupt something that has been working even when the new learning would improve the previous process?  If only we would break that apart and reassemble around the new learning or new tool.  Efficiencies?
  • I love it but I just don’t have time.  We are ALL busy.  The real question is … are we busy with things over which we have actual control and influence?  Are we wasting time being involved in things we have no responsibility for or no control over?
  • What’s the point … I’ve tried so many other things that just don’t work.  Right! Then why even take the course or attend the seminar?  I’m defeated before I even robotically go through the learning.

My job in working with this group was to help them both practically and mentally open up their minds and make room on their plates to embrace and utilize the learning that was to follow.  What will I need to do to employ the learning in a way meaningful to the way I work and to the others who are involved with me?  What room do I need to create for the changes?

As it turns out it was a good call from the organization.  The participants approached the learning knowing that they had created the vision of how they wanted to use it, the room on their plates to make use of it and the determination to apply it for all it was worth to help them climb to their new height.  There was no wasted learning here through the recognition of that all-important second prong.  So it seems that we are wise to deal with the prongs in reverse order.  What we all should question is how prepared and determined are we to apply the learning and address that … before we enter the ‘classroom’.  It will save us time & scarce resources for sure.   How much richer that will be?

Mike Dorman

Written by Mike · Categorized: Employee Success

Apr 11 2013

6 Email Land Mines Lurking Beneath the Surface

Email.  Where were you all of my life? You are so fast … so inexpensive … so efficient.  What a boon to communication … impacting just about anyone involved in my life.  Wow!!  So many positives!  Is it even realistic to imagine a world without you? To the world I spurned for you  … oh poor snail mail?   Why pine for the “old days”?  There is no going back and frankly … I don’t want to!

So let me imagine that anyone reading this agrees and may even be thinking … “where is this going?”  Believe me … I understand.  What just thinking about it does, is to remind me of the amount of pain we email users have the ability to cause that significantly lessens the pleasure that email offers .

It’s difficult to read an article or blog about what makes for effective communication without my thinking of the ‘email’ form.  And why do I go there?  It’s because in just about every organization within which we work as coaches, the topic of email is at the forefront of situations that cause problems in that organization … within leadership teams and both within and between various departments.

Here are a few of the more prominent misuses of email that work against team and organization-wide cohesiveness and become an obstacle to maximizing success in an organization.

  1. Vent  frustration or anger without discussing the  problem while looking the ‘other’  in the eye;
  2. convey a message  in any manner, using any language, without feeling the need to be professional or respectful;
  3. make the oft hurtful and distorted  ‘water-cooler’ gossip easier … without the need to leave ones’ desk;
  4. provide just enough of  what ‘we’ think is important (knowledge is power);  thus, making colleagues job more difficult because they have to  ‘fill in the blanks’  or do duplicate work
  5. participate in the time-wasting practice of forwarding “jokes” or other unsolicited types of messages;
  6. and … my personal favorite misuse ….  Shooting off an email ‘in the moment’ that reflects emotions and attitudes … ones that may not reflect our true feelings once the experience has been processed.  It’s too often a very bad idea indeed!

I love email.  As I said, I can’t imagine going back anymore than I can imagine looking for a gas station with a phone booth … both in the category of antiques.   Frankly, both sound like bad ideas.   Yet like so many other things, there’s both a constructive and destructive way to use something.   Any organization that makes the decision to establish and enforce email etiquette will bring the good of email to the forefront and thus, impact the success it achieves.  Do you relate to this through your experience?  I’d like to know.

Mike

Written by Mike · Categorized: Effective Communication

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