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Specialists in Organizational and Executive Leadership

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Apr 22 2020

What if COVID-19 Lasts A Long Time? How We Can Plan for It

Most often the blogs I write contend with situations within a business environment. Still, even when coaching a client dealing with business related issues and challenges I am readily aware of the fact that whatever the issues, they are a part of the whole person and it is often things outside of a job or business that are impacting the individual that need to be addressed.

The Situation we are living with today

There is no better example I can think of than COVID-19 that has impacted us all in ways that know no boundaries. The work we do … or did, the ways in which we long lasting battery

live day to day and the relationships we have are all going through major upheaval. And although we truly hope that this is only a temporary situation, I do believe that thinking about and creating our individual and collective plan as to what we would and can do if temporary is actually long-term makes good sense. Addressing ‘What if’ allows each of us to have our Plan B … on the shelf … and that alone moves us back to one wagging the tail rather than feeling helpless and victimized.

taking charge of future sign

Regardless of whether you personally believe that Coronavirus is real, manufactured, created by one group or another or receiving an overblown response, the fact remains that we are all having to deal with the reality of it. As such we are living in a state of doing with a day to day or hour to hour focus. How do I get my work done if I cannot go into the office? How to I keep my children occupied in a productive way? How can I provide for my family if I have been furloughed or laid off? What else can I do to generate income needed to live? How do I not go crazy being alone without the ability to see or be with others? These are all real reactions and concerns and yet … remaining here only heightens our concerns and worries.

There is another place that we can go that will put us in a place of taking back control of what is and what is to come. I’ll call it ‘dreamland’. It’s the place of what’s possible … someplace wherein we get to brainstorm all of the things that we could possibly do that might lead to our ability to turn our current state of questions and panic into our ability to design the path we WANT to take. Such a path puts us back in charge of doing what we believe and know is necessary and is best for us in our situation.

In this two-part blog, I want to address things that we all can to do take us to the place wherein we can be creative and devise solutions will apply and work for each of us in our varying situations (dreamland).  Once able to effectively ‘dream’ and envision options available to us, we can effectively examine how we might pursue those that make real sense to us. In other words, put us back into the driver’s seat in order to take us to a place that can work … despite being in a COVID-19 world.

Creating the path to dreamland

  • Undertaking some activity that we find relaxing … even for minutes in the day
    As a first step to taking charge of your situation one needs to identify an activity in which they find comfort and yes, escape from the stress that has been created. This might be meditation, going for a run, digging in the garden or doing a physical workout. Recognizing such a thing as a need rather than a luxury we don’t have time for allows us to create the break from all else going on in our current and tumultuous existence. It allows us to become centered and keep our feet on the ground and is especially important!
  • Setting boundaries within the walls of our residence no boundary fenceSuddenly many of us find ourselves living 24/7 with others who are not normally around as such. Granted this can be crazy-making and extremely stressful. Yet, recognizing ones’ need to have personal space … time alone … can and should lead to our ability to express our individual needs along with all others doing the same and having them respected.
  • Identifying opportunities that having a family under the roof full-time represent
    Perhaps school-age children can continue their learning via on-line applications or perhaps they are being home-schooled in their regular subjects. Yet, being at home opens the door to you as a parent to be able to expose them to learning that is not covered in the classroom. Maybe it is cooking, cleaning, gardening, on-line courses that help them learn something of interest to them and something that might be of value going forward. 
  • structure boxesBring structure to the current situation rather than simply wishing it to end
    In an overall sense, we are all used to living our days with a certain structure. If we have jobs, we are expected to be in the office between certain hours of the day. If children are in school, they are involved as such between certain hours. If they are involved in after-school programs it encompasses more time each day. Daily we tend to eat and go to bed at specific times. Such structure is ‘normal’ and we all function with it. Therefore, creating a similar structure becomes a way to create new norms for all. 

As a means of operating from within the ‘what if’ arena and being able to move from victim of the past and current to designer of how we want to move forward, transporting ourselves to the ‘dream’ room is key. There we are allowed to envision the possibilities in front of us and is key to taking charge of how we travel through and transcend this world so impacted by COVID-19. We get to be creative recognizing that we are living in a world different than yesterday. As such, we will then see what we need in terms related to ourselves, family, friends, and work.

experimental lab

The next blog will address possibilities available to all of us that allow us to chart the course that works best for us in serving the very real needs we have. In the meantime, following the suggestions that will create your dreamland. View this as your experimental lab. It’s a place to explore and try knowing that some things will work and some won’t.  What it will provide is a place that allows us to move forward and that seems particularly important today.

Mike Dorman

Written by Mike · Categorized: Employee Success

Apr 08 2020

The Need for Flexibility Imposed on Us by COVID-19. Is There Some Good?

So here we are … most all of us … working to accept and then adapt to the havoc that the Coronavirus has brought to our doorsteps.  Of course, we didn’t order this and yet the delivery has tested us all in many, many ways.  We transitioned from this is happening elsewhere …woman at desk

to … could it be happening here?
to … it’s real and here
to … it won’t last long and changes I need to make will be short-lived
to … are they serious … that this can really go on for weeks or months?
to … how do I do my job from home while surrounded by my family 24/7?

In the overall, we’ve all been forced to alter and vary the ways in which we live our lives to methods that enable us to be effective in all aspects of them.  Perhaps the biggest issue that I hear as it pertains to work and business is “how I can be expected to do excellent work when I am confined to my residence and its’ distractions without the tools and camaraderie that working in the office environment provides?  I mean, come on and get real.”

Today, well into April 2020 we have had to get real and all that this means.  Given that we are in the midst of a critical and threatening situation that has no end in sight, it seems that each day and certainly each week brings with it the need to develop both creative and innovative ways as we discover how to operate.  I know that many of us are looking for ways to feel and be productive.  I want to pass along some practices for working at home that make sense today and may even make sense when we are able to make COVID-19 a part of our history.

  1. Create a specific workspace. home work spaceHaving an area within your residence that you can dedicate to ‘the office’ area is a true value. It provides you with the place to which you go when in the office. If it’s not in a separate room it’s pretty easy to create your home office using a screen that keeps the kitchen, the TV or even the kids out of sight and allows you to be more focused as you are when you go to your regular office.  Creating a workspace also means making it appear as your office.  Maybe it means using a real desk-like piece of furniture.  Maybe it means having the stapler and paper clips and pens you may need.  The more you can provide yourself with the look and feel of your office the easier it will be to treat it as such.
  2. Create a specific daily plan.  think differently signWhen we work in our regular office we arise, get dressed for work, have breakfast and arrive at a certain time. We do our work, take breaks, we go to lunch and at day’s end go home.  Taking this same structured approach in a home office is especially important as there are many things that can be distractions and impact the productivity we are expected to achieve.  The leaders of our organization, team or department are not inclined to lower their expectations of us because we are working from home.
  3. Create and maintain a schedule with others at home
    Having a Monday thru Friday work schedule that is communicated to all others who may be in your residence is especially important. Then, you and others know when you are at work and not to be disturbed … something that isn’t possible when you go to the actual office every day.  Even putting a sign on the door or partition to your work area saying ‘in meeting’ or ‘off limits’ helps to remind others that someone is at their job and can’t be disturbed.  If communicating with the person ‘at work’ is important there is always email or texting.
  4. Maintain a routine with co-workers as if in the real office
    Have conversations as you normally would. Schedule meetings using technology that allows all to come together as if sitting in a regular conference room.  The more of your normal routine you can adapt to working from home the more normal working from home will seem.
  5. home office toolsObtain and create ways to gain access to technology and documents that you need to do your job
    In some situations I’m aware that this has been easy as some already have access to all company tools via their own laptops or computers. However, if this is not the case for you, you need to count on your organization to work quickly to make needed tools available asap.  Their motivation is wanting to equip you with everything you need to maintain productivity that is expected.  Ask for what you need.  Be it a laptop stand, a great webcam or noise cancelling headphones, these things can contribute positively to your experience and productivity of working at home.
  6. Set limits to your workday  set work limitsWhen we leave the office we go home or to dinner or something that represents a true break between work and personal time. When at home this is a bigger challenge just because getting out one more memo or having one more conversation is ‘there’ so why not.  Why not is because it is important that we discipline ourselves to separate our work time from other time.  It’s important for our own effectiveness in the overall … as worker, family member or friend.

being the boss

Running your job from home is the ultimate in taking control of your career, time and life. And remembering that you do work for another person and an organization, it can be a challenge to make the adjustment from a job to also becoming your own boss in one sense.  Certainly exercising your ability to truly set your own schedule and approach as you deliver what is expected of you are on the plus side. Still, working from home can get tedious and more of a challenge when there are others under the same roof … all day.  It isn’t until you recall what the likes of having to commute and deal with difficult colleagues that you realize how nice this could be.  Creating the ‘office’ setup and having the access and tools you need to succeed, as long as you get your work done, you can enjoy the freedom and perks that working from home offers.

I expect and frankly hope that some of the ways we are learning to function in our lives under these COVID-19 conditions will, in fact remain when this has passed.  Some of our changes we’re learning and being forced to make might actually be good.
Mike Dorman

Written by Mike · Categorized: Employee Effectiveness

Mar 25 2020

This Necessity REQUIRES the Mother of RE-Invention

In the onslaught of news pertaining to the COVID-19 pandemic, we have read of others that have occurred in the 1900s that have had devastating impact on the world.  And yet as I see it, we as a world and certainly in the U.S., have had to weather occurrences that have clearly turned our world upside down.

Think ravaging fires that have wiped out cities and towns, tornados and hurricanes that have eliminated entire communities, declining industries that have closed retail and manufacturing businesses alike.  And then of course, September 11. Regardless of which of these we each experienced, we were required to make adjustments in our thinking, our preparedness and how we determined we wanted to move forward.

covid 19 sign

Today, we are all in the midst of something that has an ill-defined end.  It has brought with it uncertainty as related to our work, our ability to earn, our health and in the overall, our future.  As such we all have a choice as to how we react and respond.  Many of the clients with whom I coach have been sent home to work away from others as a means of curtailing the spread of this monster ailment.  Others who depend on buying customers are fearful that these same people on whom they depend for their livelihood will not spend money at this time to the extent they were going to … again because of the uncertainty of when ‘normal’ shall return.  Clearly, it is both unsettling and frightening to so many of us.

Learning to Adapt to Change

How we individually respond has options.  What comes to mind is the book entitled Who Moved My Cheese by Spencer Johnson.  When the mice of the story found that their food (cheese) was not in its’ usual room they had a choice.  They were either paralyzed by fear and wonderment as to why it wasn’t there and how ‘they’ could have done this or … they went in search of other rooms in the maze until they found it and were able to remain healthy and move forward.  The first group ended up not surviving.  The latter group went on to thrive in their new ‘world’.  I have no doubt that all of us want to be part of that second group and the biggest requirement in order to do so is that we become creative to the extent possible in terms of how we approach the world upon which we depend to provide the work and income we require.

We can already see this taking place around us.  Restaurants, for example, are generally closed to dine-in customers.  The creative approach of restauranteurs has turned some restaurants into take-out establishments … including the likes of wine and beer.  They use some servers in the kitchen or as delivery people in order to avoid the need to layoff all members of their teams.  Is this perfect?  By no means, however this creative approach will serve their customers in ways that are meaningful, help them preserve jobs for members of their teams and help them keep their businesses alive while riding out this tremendous storm.

How to Find and Implement Personalized Adjustments

Here are some suggestions as to how you might look at whatever work you do as a way to reinvent how you approach your prospects and customers in what you offer to them and how you successfully operate working in a different environment than you are used to.

  1. What are the things that prospects or customers may want or need today that they weren’t inclined to consider just a month ago that your knowledge can help to provide?
  1. Rather than approaching your identified prospects in your ‘normal’ manner as in ‘I want your business’, what expertise to you have based on your experience in riding out other past challenging time that allow you to bring/offer solutions that will be particularly meaningful today?
  1. Working at home brings with it a need for a different kind of discipline than going to the office doesn’t carry. How do you need to organize a work area and your personal approach to ‘going into the office’ that will provide the structure and atmosphere that will enable you to make this successful transition?
  1. Just because a client/prospect is hesitant to spend what they had intended to spend with you just a while ago doesn’t mean they won’t spend. It just means that they may want to cut back a bit.  What can you offer them along these lines that will allow all of you to move forward successfully in this time?
  1. What product or service might you be able to offer to prospects or clients that you know they need or at least, are thinking about? The business owner who leases office space might today be willing to consider reducing costs by relocating even at the cost of paying some rent to get out of their current lease.  Someone who owns a building and was not thinking of selling just a month ago, might have a different perspective and wouldn’t that be ideal in this time of limited available real estate on the market?
  1. What creative approach might you be able and willing to offer to your product or service that would provide users with what they need today and that would allow them to pay on terms that are realistic from your standpoint and theirs?

If necessity is truly the mother of invention, then certainly navigating this current reality qualifies for all of us to step into the arena of finding ways that keep what we do relevant to those we serve.  To be stuck in any other mindset is fruitless and frightening and I believe that are all capable of devising some ways that will help us weather this storm.  There is cheese somewhere in the vicinity.  We just need to go in search of it for in some form and proportion, I must believe it is there to be found.

Mike Dorman

Written by Mike · Categorized: Changing Business

Feb 27 2020

The Critical Value of Building a Team on a Strong Foundation

strong foundation sign

If there is one thing that appears to be an ongoing challenge in business that is completely independent of technology advancements or a generational mixture of co-workers it is the challenge of creating a team that helps to insure success of the  combined efforts of its’ members.  It really makes no difference if a team is formed to spearhead a special project for an established organization, begin a new department or division of it or begin a completely new company.  Laying the strong foundation  upon which the ongoing success of the effort will rely remains as a most critical step.  Unfortunately, it is one that is too often all but ignored or addressed in a most surface manner.  This omission then, can and does serve to undermine the best intentions and desires and contributes to the major number of businesses that fail within the early years of existence.

I encounter this situation rather frequently when coaching within various businesses.  As participants begin to experience the cracks that appear attributable to the missing or weak foundation, they experience the following:

  • Frustration
    Of course enthusiasm and energy run high when launching a new effort. And too often these same frustrated manpositives are blinding to creating the strong foundation on which the effort stands and from which it will grow and prosper.  Determining roles, structure and responsibilities are too often thought to be ‘obvious’ and thus, there appears to be no or little need to spend time defining the ‘obvious’.  Welcome mega-frustration potential.
  • Loss of confidence
    If from the start the team is experiencing challenges related to an agreed upon vision, how it will be approached and how it will be achieved, it makes it difficult to stay focused on the goal of the team. Rather, it’s easy to begin to question whether the team is made up of the right players … again a most basic aspect of creating the team in the first place. 
  • burning moneyWasted dollars
    Time is money and one certainly doesn’t subscribe to wasting it. The wasting it part is so oftensimply because those involved didn’t take the time to discuss and agree to how things were going to progress.  And whereas this is not surmountable, very few efforts budget for wasted dollars … the one unnecessary thing that can derail the best of intentions and effort.
  • Missed opportunity
    It’s safe to say that all efforts requiring a team are made with a vision of needed and desired success. And yet, when you consider the very significant failure rate of projects or businesses it becomes apparent that something that would or could have made this a success was missing.  Much research reinforces that the missing ingredient is the lack of that strong foundation upon which all else will be built.  Too many times it appears to be this key ingredient that can be attributed to the lack of success and achievement. 

team pyramid

This experience is very much avoidable.  What it takes is taking the time to build that foundation.  And rather than it being time intensive, it is a matter of being focus intensive.

Here are some of the key things that should be addressed when the team is in its’ formative stages!

  • Why have those on this team been included?
    What does each person bring to the effort that when combined with all others will provide a complete circle of knowledge, experience and expertise that success requires?

    • In what ways are the personalities of all involved compatible or challenging and how can you address this to contribute to the success being pursued?
    • What open gaps might exist in terms of the desired knowledge and experience and what is the plan to acquire that needed resource?
    • What needs to be done so that everyone involved in the effort knows and understands what each person will be able to contribute to achieving intended success?
  • What do you do to assure that open and clear communication remains at the forefront of the team effort?
    • How will you as a team address differences of opinion or approach? As they are a guarantee, knowing how you will deal with them avoids ramming into a dangerous wall.
    • How often will the team meet and what is the nature of the check-in you want that will make certain that the foundation needed for success avoids or quickly repairs cracks.
    • Who is the person recognized as the leader with the final say on decisions to be made? Or … is the final decision in the hands of the person who oversees the item being addressed?  Co-leaders seem nice however they are also responsible for trouble in operating successfully.  Whereas it seems ‘nice’, it is also responsible for many business or project dooming issues.  Going this route can be a sign that decision-making and confronting real issues is potentially a crack that can undermine all good intentions and desires.
  • Why the need to put aspects of the structure and related agreements in writing?
    • As those involved become immersed in the project and working to achieve the inwritten agreementtended goals, some of the foundational items fall from memory. When this happens it too often leads todisagreements around what had been agreed to or the process to be followed if needed ‘down the road’.  This reference avoids the need to recall what had been decided and helps to maintain focus on the project or business itself
    • Especially when just getting started those involved either can forget or confuse aspects of structure, decision-making and responsibilities assigned to various individuals through a specific way to address them. The written format provides a fast answer that avoids being side-tracked.

Like any relationship, business relationships need to be cultivated over time. Team participants and/or partners need clear expectations. They need to know they are valued. Building trust over time becomes essential when complications and difficulties arise, and they always do.  All need to realistically understand and accept the challenges that they will potentially encounter as well as how they will be confronted … individually and collectively.  Addressing the foundational aspects of a team effort significantly increases the likelihood of reaching the intended success.
Mike Dorman

Written by Mike · Categorized: Effective Teams

Jan 22 2020

Actually Being the Authentic Leader vs. Hiding Behind the Mask of One

It isn’t unusual that in being a part of the working world we do or will have an opportunity to lead.  Regardless of that being there because we are a member of the  organization’s leadership team, the head of a department or the leader of a special project, it clearly provides the chance for those lucky
leading the teamenough to get this role to grow our skills and the value we offer to the team and the organization.  The big challenge seems to come to many in terms of how to successfully execute the role of leader.  For some it means wearing the mask of one enabling her or him to play the role as they believe a leader should.  Unfortunately, that doesn’t often translate to being authentic and in today’s workplace being seen by others as authentic has become a key ingredient if one wants to be accepted and followed as their success requires.

mask

I work with many leaders as a coach.  To a very large extent they are all skilled at the work they do and it’s easy to understand why they are in the role they have.  And yet, one area that seems to be overlooked in numerous organizations is the need or advisability of providing training on the very skills that the most effective leaders demonstrate.   Rather, it seems to be presumed that anyone put into the role of leader will do just fine and will ask for help if they need it.  This is not my experience or observation and thus, I encounter a lot of masks.

There are a few reasons that one might have the inclination to hide behind the mask of a leader.  These include:

  • To hide any insecurities we feel pertaining to the role that we have been givenfaking confidence.
    Be it that this role is a new experience or the group and related project we are leading is newterritory, feeling a bit of uncertainty is not unusual. For some, they believe donning the mask is a way to hide our true concerns and feelings from those looking to follow.
  • To pretend to be something that we don’t believe we are capable of being.
    It appears that the boss thinks I can do a good job and thus, offers me the position of leader. Of course, I take it for all that it potentially means to me, the organization and my future.  Still I’m not feeling very confident and thus, bring out the mask as protection.
  • To convey strength that one believes the followers will be inclined to follow.
    Some equate that acting in a way that shows our strength will garner the respect that we need to be effective as a leader.  But does it?  Often this backfires and impacts the willingness of others to work in concert with their leader.

There are a few different traits that mask-wearing leaders demonstrate that are big clues as to one playing the role versus actually leading.  These are:

  • Being judgmental in ways they think and view a situation or individual.
    This leader believes they are supposed to understand and know why something happened or why another person fell behind on an assignment and therefore make a judgement that too often is simply wrong. Being curious through questioning will provide one with the real facts behind an action and then, the leader will be in a much better position to act.
  • Real leaders don’t cry … or resist showing emotions that reveal the ‘human’ side.
    To the extent that we are concerned that to do so shows weakness we will often work hard to ‘fake it’ believing that our strength will be admired.  Oops!  Not so fast.  Being real and unafraid to show vulnerability to others earns respect.
  • Speaking loudly believing it will command respect.
    yelling bossTheodore Roosevelt said to ‘speak softly and carry a big stick’. Yet behind the mask a leader associates speaking loudly or even shouting as demonstrating clear leadership and commanding respect.  Addressing team members in a quieter and confident tone can do wonders in terms of having willing followers and listeners.
  • Holding a ‘final’ puzzle piece in the leader’s hands equating control with respect.
    When the mask-wearing leader withholds the final answer or solution from another so that they will be needed to provide the situation solving solution they feel it communicates their importance and value to the project. It also often creates a revolving door of team members.  Operating with the goal of replacing oneself in terms of helping a team to be able to operate without your involvement conveys both respect and self-confidence.

I am not implying that a leader wearing and operating from behind a mask hasn’t or can’t be successful.  There have been many who have and do function in this manner with good results.  However, a change that has occurred and had a real impact is the age of the workforce.  Today, millennials make up about

group of millenials

75% of the workforce and being effective as a leader requires that we recognize this reality, become familiar with what drives this younger group and adapt the way we lead.  To a large extent, a younger work base tends to be confident, technologically advanced and generally fast learners.  They are and respect authenticity … from themselves and from others with whom they work.  They want to be a key player in the success of the work being done and the mask-wearing leader is likely to encounter very real resistance from such members of a team if how they lead and relate to those on their team, demonstrates anything less.

Successfully leading is a challenge.  And with so much changing, the most accomplished leader will do so with a real sense of self-awareness and an empowering management style that will engage the team.  Wearing and operating from behind a mask risks conveying precisely what you don’t want to

warmth and trust

communicate to those who follow.  Understanding your impact on others … making a real effort to connect with each individual on the team … communicating in a clear and consistent manner … work to develop and demonstrate trust that you have in others and finally creating and communicating the vision toward which all can drive will make a mask something you can easily save for next Halloween.
Mike Dorman

Written by Mike · Categorized: Effective Leadership, Inspirational Leadership

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