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Oct 07 2020

Employee Loyalty … How COVID Has Redefined the Meaning

loyalty

At some time, and hopefully sooner than later, we will be able to return to the workplace in this era of COVID-19. As much as we all would like this to mean getting back to the ‘normal’ we knew and have been longing for, chances are great that ‘normal’ is going to look different when we do return.  Be it with our previous position or a new one, it’s fair to presume that the workplace will appear different.  Layout of space, the need to continue to distance and wear protective gear will likely be the norm … at least until there is an effective treatment that allows us to be and feel protected.

Yet, and perhaps most importantly, the true difference might well be how demonstrating our sese of loyalty to the job and the organization will appear.  What will be expected of us by the company, the boss and/or the co-worker that will have us seen as a valuable and needed contributor to the goals that need to be achieved?  The following are actions that merit consideration.  By incorporating them into your approach being ‘back at work’ in the office you may well enhance the perceived value you offer.

  • Expand the boundaries around what you have or do see as ‘your job’. Most likely the company is employing fewer people and they will count on all to do more with less.
  • Be aware of and seek opportunities to cross position or department lines in service of others needing help to carry out their portion of a project or task. Such a need could well be you tomorrow when you will welcome and even need the same help.
  • Volunteer to be considered for anything that needs to happen anywhere within the organization. Your flexibility is both needed and will be seen in the most positive manner.
  • Find out what new learning you can do that will increase your value to the company … then do it. Whether it means taking an on-linebook stackcourse or shadowing others in the organization, your openness to enhancing your knowledge will correspond with enhancing your value.
  • Seek ways to accomplish your work within a shorter time frame. Fewer people require greater efficiencies to produce the needed workload. 
  • fewer meetingsMinimize the need for and length of meetings. Getting, giving and understanding clear directions at the beginning will enable faster movement to the goal with less check-in to get the ‘next step’. 
  • When a part of a department or team, help to get all on board with the new efficiency and play rules. You, alone, working more expeditiously, isn’t good enough unless all on whom the work relies are of the same understanding and intent.
  • Simply structured teams of co-workers or within departments increases the speed and efficiency of needed communication. This will be mandatory in this new normal.
  • To your employer or boss, be flexible in setting your personal guidelines as to what you will and won’t do. You may need flexibilityflexibility from these same people to carry out the changes that have taken place creating new family needs. Seek opportunities to give this same consideration back when you can.

It is fair to assume that in going to our jobs regardless of it being the old one or something new, is going to require greater efficiency.  This need was brought  by COVID-19 and the recovery that it is going to take.  Thus, there is the need from those working in the organization to demonstrate a level of willingness, flexibility and determination that surviving and thriving in a new normal will require.  For certain, in many ways … both professionally and personally … the world we knew has been turned upside down.

Hopefully, we can all come to see this as an opportunity to learn and hone new skills.  We can become creative in how we might approach our jobs that will enable more to be accomplished with less or fewer.  Changing one’s attitude to coincide with the new demands of the workplace will enable us to be successful enhancing our real and perceived value.  Now what’s the negative in that?
Mike Dorman

Written by Mike · Categorized: Employee Success

Sep 24 2020

Employer and Employee Loyalty … How COVID-19 Has Redefined the Meaning … Part I

It would be difficult to find a person who doesn’t long for ‘the old days.  The normal lives we lived had routines and practices with which we were all comfortable.  Whether we liked every aspect of them or not, at least we got up every day and carried on with our routine.  We knew what we had to do and what was expected of us … whether by others or ourselves.  Of course, I’m not talking about decades ago.  In fact, these routines and the related comfort with them only went out the window about 7 months ago.

upside down world

So much pertaining to our lives was turned upside down and inside out including the workplace.  For many people fortunate enough to still have a job, they were relegated to working from home which, by itself, was the cause of much upheaval in that known and comfortable routine.  Working from home … often with other family members present … was a challenge with which most had little if any experience.  On the other hand to those whose jobs went away, the concern and turmoil created has upended some lives as never before imagined or experienced.

flattened curve

With the changes that have been imposed on employer and employee alike, it behooves us to willingly shift our ideas of what’s possible after the curve flattens. How to encourage and develop the loyalty on which any organization depends in both directions is the challenge.  This first of a two-part blog will first address changes that organizations as employers must consider.  How do they devise ways that allow them to bring people back to the workplace in a fashion that lets the business to progress and also keep all on the team safe given the realities of this ‘new normal’ world.

What Loyalty Will Look Like from the Employer or Boss 

For businesses who have been able to stay afloat or even thrive during the pandemic they have done so by allowing or even requiring that employees work from home when possible.  In moving forward there are things a business is going to have to recognize and incorporate into how they operate in this new arena. Diana Vienne is a senior partner with Notion Consulting.  In an article penned Fast Company she has aptly identified five changes that organization will need to consider and embrace for them to get employee loyalty on which a good portion of their success depends.  They are as follows:

  1. Allow for a virtual workforce
    Just because the company has devised ways to open and still maintain safety doesn’t mean that all employees will be able to return to an office environment. Having children at home who are virtually attending school remains one reality.  Thus, and because the organization has been able to function with a home-based team for several months, is there really the need to change?  Probably not unless the organization simply wants life to be what it was way back when ‘in the old days’. 
  1. A willingness to judge progress on output rather than facetime
    Being the first one in the office and the last one to leave is no longer a measure of commitment and performance. In a post-COVID-19 world, employees will be measured on what gets done and the value of their work rather than on the individual tasks and the time it takes to get the work done. Leaders will need to provide clear, outcome-driven expectations enabling employees to deliver on goals successfully. Such a focus rather than specific tasks needs to happen.
  2. Recognition of the need for a work-life balance
    life balance rocksThe idea of expecting employees to work a nine to five workday is just unsuited to the demands of the workforce that will emerge from the COVID era.  Flexibility in allowing the employee to accomplish their best work while meeting individual needs can be a positive motivation to team members.  To the extent the leaders themselves demonstrate such a model enables this to become a part of the company culture.
  3. Revamped channels of communication
    COVID has forced upon organizations a change in the method of communicating. For several months communicating has been significantly altered. No more just popping into another’s office or cubicle to give or get input.  It has often required some advance planning to set up a zoom style meeting or even atelephone call.  Employers will need to provide employees with the tools and training they need to operate effectively.  Likewise, they will need to use an effective format to spread needed input that will allow for successful outcome of efforts being made.
  4. Increased Trust and transparency of and with employees
    trust signBeing able and willing to trust employees to do what they are expected to do is a key element of establishing atransparency signsuccessful environment in this new work world. And in order to reinforce the loyalty that is needed for success, the employee will need to feel this. Understanding and support must go in both directions which requires good listening and empathy of and for all.

Leaders that demonstrate these qualities and officially recognize excellence in their people will earn greater trust and loyalty from their employees. Leaders who seize this mindset now will be better prepared to engage employees for the long term, regardless of the external environment.
Mike Dorman

Coming: The next blogpost will address required changes of the employee in order for them to receive and maintain loyalty of their employer.  Regardless of the job being for one’s current employer or a new one given the need or desire to find new employment, a willingness to accept and adapt to the revised ‘normal’ makes a solid footing within an organization achievable and realistic.

Written by Mike · Categorized: Effective Leadership, Employee Responsibility

Sep 09 2020

Drinking and Driving … Masks and COVID. Unsettling Similarities

Almost without exception, this blog and its’ varying topics has been written from the vantage point of the workplace.  Being the leader, contributing as an employee and, in a general sense how to be effective in one’s role in whatever the role has been the focus.  And even today, in the 7th month of living with and adapting to the existence of the Coronavirus, we have addressed challenges as related to the impact that COVID-19 has had on business in general and those who work within them are experiencing.

curiosity pix

Today’s blog differs from those of the recent past for rather than addressing the COVID impact,  I have become very curious to try and understand the lack of a unified approach to addressing and dealing with this current pandemic.  I’m not referring to the lack of common leadership opinions of government or from within states, cities or townships.  It’s somewhat simpler than that.  I am referring to the lack of a common response to something that has proven itself to be a life threatening situation … one still on the rise or awaiting the next surge.  Of course, I want to believe that the great majority of us do trust and believe in medicine and the way this informs us as to realities and threats of any such malady.  Scratching my head in puzzlement gave me just one path … looking into things of the past to understand what we are all seeing today.  Is the disagreement, anger, indignation and determination in different directions similar to earlier times when change was ‘imposed’ on us as a society?

Taking a historical look to a situation closely aligned with the COVID challenge, driving while intoxicated revealed meaningful similarities.  As such and when we get behind the wheel of a car after feeling the effects of toobooze and keys

much alcohol intake, for certain we are putting our own life at risk of being in a serious or even deadly accident.  As well, we are also putting the lives of those we encounter while driving in the same risk position.  Thus, this becomes a situation that is, in meaningful ways, closely aligned with our decision to wear or not wear a mask … to put advised distance between ourselves and others … or not to do so.

As Ari Tuckman wrote in his article that appeared in Psychology Today “As a highly contagious disease, managing COVID-19 as a society involves the sum total of every individual’s actions. Just as with drunk driving, the choices of the individual can have serious consequences on those around them. Therefore, we all have a vested interest in how others respond to both of these threats. As Americans, we value individual liberties, but we still recognize that one person’s rights end where another’s begin. The best balance between individual freedoms and societal responsibilities has been fiercely debated through our history and is now being played out on the battlefield of mask-wearing.  Do the societal benefits of wearing a mask outweigh the loss of individual freedom to not want to wear one?”

Tuckman makes several meaningful points that reinforce the similarities that exist between intoxicated drinking and mask wearing.

  • Masks as Social Signal
    Wearing a mask in public, or not, is visible to others. Whether we intend to or not, we are sending a signal to everyone who sees you about whether you are taking the pandemic seriously. Because the response to theman in mask 1 pandemic in general, and mask-wearing in particular, has become so politicized, it’s hard to not have opinions about what one sees—one way or the other.Whether or not you wear a mask doesn’t only have a direct medical effect on those around you in terms of potential viral spread, but it also has a social effect when it influences what others will do. If someone sees lots of people wearing masks, they are more likely to also do it. If they see few people wearing masks, they are less likely. Some of this may be related to not wanting to stand out. But also, because masks are so visible, it’s an informal survey of how others feel, which consciously and unconsciously influences our own opinions on the matter.
    The relationship to drinking?
    If the people you hang out with tend to be rather lax about drinking and driving, then you may be likely to loosen your own standards. Alternatively, if the people you are with tend to be consistent about designated drivers, then you are more likely to lean that way, too. This social influence can happen completely implicitly, without any direct conversations about what one should do.
  • What’s the Acceptable Risk?
    We consciously and unconsciously look to others’ behavior to inform our own assessment of risk. If someone gamble dice 1else is doing something and seemingly unharmed, then it’s probably OK to do it. Overall, this tends to work, but not for risks that take time to show their negative consequences (e.g., one can drive drunk a bunch of times before suddenly something terrible happens) or where one can’t accurately assess the risk (e.g., someone can be contagious but asymptomatic and infect people unknowingly). This is where we need to apply our higher-level cognitive skills and not just go by what our gut tells us about what is safe—which is why we don’t rely on drunk people’s self-assessment about their ability to drive safely. Social referencing is helpful, but it sometimes gets it wrong, as that old parental cliché points out: If all your friends were jumping off a bridge, would you jump off a bridge?
    The Relationship to Drinking?
    Making a point of setting up a designated driver conveys to your friends that drunk driving is too risky and perhaps influences them to feel the same. Similarly, wearing a mask and being clear that you are taking other appropriate precautions also sends a message to the people around you that there is an unacceptable level of risk with unprotected exposure and you are taking steps to reduce those risks.
  • Masks as Social Responsibility
    Wearing a mask, as well as practicing various other risk-reduction habits, is not just about reducing one’s own chances of contracting coronavirus. There is also the matter of spreading it to others that one comes in contact with who may be more vulnerable—loved ones and strangers alike. But let’s not forget the influence we have on the behavior of others by the example that we set—are we normalizing riskier or safer behavior?

choice hands

Nobody wants another lockdown, but to avoid one, we need to take the risk seriously. Wearing a mask and avoiding crowded situations seems a small sacrifice for a much greater good—keeping people healthy and employed. This pandemic has made it clear that, as a society, we are all in this together and we all have our part to play.  What I’ve learned in looking into our current situation is that in the past, whether pertaining to the likes of driving while ‘under the influence’, wearing or not wearing seat belts or smoking in restaurants or on planes, each of these initially met real resistance in varying degrees and for varying amounts of time.  Change happened because eventually, either there were laws passed that mandated certain behaviors or risk penalties … or, we suffered serious consequences as a result of our only thinking about our individual rights being infringed upon while thinking little or not at all about the greater good of ourselves and those around us.  Yes, it’s our individual choice.  Personally, whatever enables all of us to resume a full and fulfilling day to day life seems like a worthwhile goal for all.  And you?
Mike Dorman

 

Written by Mike · Categorized: Personal Responsibility

Aug 27 2020

The Roller Coaster of Motivation at Work – A Ride To Be Avoided!

In the many opportunities I have had to coach someone in the workplace the number one challenge that gets in the way of one’s achievement of their goals is the roller coaster they experience in the motivational arena.  And it’s not that they lack any or all motivation for that would be another issue.  Rather it’s related to moving through our days, weeks and months wherein at any given time we realize that our motivation at work is, at best, inconsistent and thus a ride to be avoided.

Because there are so many different things that can take us down this road the question becomes what we can do about it?  Just like the roller coaster, this kind of ride becomes uneven, distracting, definitely unproductive and, ultimately, just boring as in here I go again.  The good news is once we acknowledge this is an issue for us at any given time, we can definitely do things that minimize this unwanted ride and help us to maintain motivation, enthusiasm and drive we want and need to reach the goals that we have set for ourselves.

Siimon Reynolds penned an article for Forbes that addressed this very challenge.  One of the elements that contribute to one’s success is how well we do our work and to a great extent this requires that we maintain a high level of personal motivation to win.  He identifies 3 techniques that can prove very helpful as follows:

  1. Make a Genuine Commitment To Personal Excellence.
    By simply making the decision to do everything as well as you can (in the time available), you not only get better results but your self-respect, self-image and personal motivation skyrockets. This commitment to excellence must be adhered to regardless of the mediocrity of the people around you. You are choosing to be outstanding no matter what.
  2. Remind Yourself Daily Of Your Strong Points.
    Ambitious people often have a major personality flaw. They beat themselves up for their weak points. You often feel defeated and not good enough. This has to stop. Today. And one of the best ways to do that is spend 2 minutes every morning reminding yourself of why you are (or can become) superb at your career. Get a pad and pen and just write all the reasons why you’re damn good – your experience, your training, any positive personality attributes, etc. Simply focusing on your strong points every day will forge a far more powerful sense of self, which will lead to dramatically higher motivation.
  3. See Yourself As Unstoppable.
    Reynolds suggests that we begin to see ourselves as unstoppable rather than successful. Seeing ourselves as the latter creates a conflicting self-image when we experience some failure in the course of daily work. Viewing ourselves as ‘unstoppable’ allows us to remain positive and effective even when we experience real and inevitable obstacles that intercede in our daily lives.  It’s worth a try.  Write the word ‘Unstoppable’ on a Post It note and put it where you can see it every day, so that it remains in your conscious mind.

I see the above suggestions as providing direction that will impact and lessen the irratic sense of motivation.  And yet there are some additional steps that will provide the support we need and that can make a difference.  I have found that some see these things as wasted time that takes them away for the ‘work’ that they must do.  However, where we allow ourselves to engage in them the impact is only positive as follows:

  1. Exercise: Whether it be in the morning prior to going to work or mid-day exercise tends to energize and awaken us to the work that follows.
  2. Mid-day break: What a shame that so many come to see their lunch time as one in which they ‘grab’ something at their desk rather than seeing it as a necessary break that serves to reinvigorate them so that their afternoon is as productive as the morning.  It has little to do with how much you eat … or even if you eat.  Rather it’s a recharge that serves to be anything but a luxury.
  3. Insisting on a balanced life: Looking at one’s evening or weekends as the opportunity to relax the mind and body by focusing on things other than ‘the job’ is considered to be among the best of ‘vitamins’.  To the extent we can become as diligent at operating in a different venue brings the benefit of recharge and regeneration that can actually make the work effort easier and more rewarding.

Selling the concept of doing things to minimize the up and down as related to one’s motivation at work is not an easy sell.  It seems that many of us are preconditioned to view anything other than an intense focus on the aspects of our jobs as a waste and a luxury that ‘serious’ people don’t do.  And in most all cases, once someone does buy into the concept, they awaken to a job that enables them to be more productive and a bigger asset to the goals of their own and those of the organization.  Willing to try it?  Can’t wait to hear your results.
Mike Dorman

Written by Mike · Categorized: Employee Success, Uncategorized

Aug 12 2020

COVID – 19 … An Inconvenient Reality

To the extent we can step back and get a universal view of the varied reactions to the presence

direction arrows

of Coronavirus one must come away with the realization that humanity is headed in many, many directions.  Whether it be ourselves, our families, our neighbors and friends, those with whom we work and the hordes of people we can read about day in and day out, it’s very easy to come to understand that we are anything but united in terms of how we are reacting and what we are inclined and willing to do about that.

rules and regulations sign

What strikes me are the ways in which we as individuals are responding. Our individual response and attitude is what seems to determine how we react … how long we will tolerate the situation and whether or not we will follow recommended guidelines aimed at greatly reducing the hundreds or thousands who have contracted the virus and even died from having it.

It seems apparent that how we do respond and for how long we are willing to adhere to any suggested remedies has so much to do with what the existence of COVID-19 has imposed on our lives.  None of us need to go far to hear or personally experience some of the following:

  • I am sick and tired of wearing a mask
  • I am a prisoner in my own residence
  • I believe this is a manufactured ailment and has created uncalled for hysteria
  • I am not a trained teacher and my children need to be in school to learn properly
  • I am tired of not being able to do the things that make me happy and I’m done!
  • I am not going to let the politics of the left/or right dictate what I need to do and how I get to live my life
  • I am going to be out on the street if I don’t earn money. Restart the businesses now

you cant rule signThe bottom line here is that it would be extremely difficult to find anyone we encounter who won’t agree with being ‘over’ this.  And this is where we run headlong into the problem. As we realize we’re done with this and move to take back the life we want to live, we individually resume doing the things that serve to prolong this sad situation.  And yet, if you have spent any time studying our country’s map and how each state is doing you must notice that after 6-7 months, we do not seem to have flattened any national curve.  In fact, it is rising, and we have been warned to expect even more as we move beyond summer.

Convenience and Reality as Inconvenient … and Perhaps Unrealistic … Bedfellows 

I am hard pressed to find any of the suggested ‘as needed’ remedies aligning with actions that can also be considered convenient.  Apparently, gaining control over the explosive nature of COVID-19 is going to require some form of shutdown representing a massive reduction in the things that we consider our rights as citizens.  Here are what some of the conveniences that we long for that, in fact, appear to take us and things in the opposite direction from gaining control over this explosive virus:

  • The ability to hold celebrations that we have planned and for which we have waited and of which we have dreamt
  • The ability to frequent restaurants, bars and nightclubs freely and without concern
  • The ability to shop be it at our favorite mall, store or market
  • The ability to send our children to school as they have always been able to do
  • The ability to socialize with others without the need of personal protective equipment
  • The ability to go to the office to accomplish work in a business-like setting

Certainly, there are other conveniences that are or have been missed and it is understandable that our individual tolerance for what we are expected to give up varies from person to person.  And still, when we consider the lack of progress that has been made within our country, state or city in terms of curtailing the spread of this monster, we realize the apparent incompatibility of convenience and reality.

What Is the Win and What Will It Take to Achieve It? 

race winner

This is the decision that we are individually going to have to make.  What will it take for us to reach the limit of our willingness to fight what the reality indicates is needed to gain control over the past and future devastation of COVID-19?  Personally, I have no answer as I can only think of myself and my willing actions.  However, this is a decision that we are all going to have to make.  And … it appears … that until the noise representing resentment, refusal and intention to defy any and all suggestions that support the reality of our devastating situation we will continue to fan the very fires for which we have lost patience and tolerance.  Until we can all give in to the reality of this challenge and bring our actions into alignment with what recovery will take, we stand to deepen the horror pit that has been created.

you win i win sign

Yes, it is our individual choice.  Yes, we are all sick and tired of having to contend with the malady of inexperienced proportions.  And yes, we need to redefine what winning really looks like and requires.  I can only hope that we can all begin playing the same game with the same rules and the sooner the better.
Mike Dorman

Written by Mike · Categorized: Effective Leadership, Managing Change

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