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Specialists in Organizational and Executive Leadership

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Sep 07 2021

Hoping Against Hope – What Is In and Out of Our Control at Work

 

A couple of blog posts ago I was excited and even determined to stop writing posts that were related to COVID-19.  Afterall, it was on the wane.  More and more people were stepping up to get the vaccine.  Schools planned to reopen for in-class learning. Companies were anxiously anticipating a return to some form of ‘normal’ that would bring employees back into the office environment in some form.

Yet, today, September 9, it seems that reality makes this our pipe dream.  It does appear that reclaiming what we have wanted and strive to have is actually an illusionary plan and hope.  While many organizations grapple with and come to accept their own realistic situation we are left to readjust our own thinking that match the reality that is now.

rising covid chart

The organizations of which many are a part are diligently working to figure out how they want to deal with the resurgence that has moved recovery backwards. It also requires that those of us who are a part of such an organization readjust our thinking.  What are we going to be required to do that will best enable us to carry on in the safest possible way … when we have little or no choice?

confused person

Without question what COVID imposed on all created situations about which we had little knowledge or experience in terms of the best or right way to navigate these waters.  Suffering has been widespread from all sides.  Businesses scrambled to figure out how to function with a remote workforce.  They had to provide the needed equipment and tools that would enable their teams to function well working as such.  For many, their costs skyrocketed while their sales often dwindled.  It is no wonder that they have been chomping at the bit to return to the days and plans of old.  Thus they are making decisions that are as much emotion based as fact-based.  The path they ultimately choose to follow is most often NOT in the employees control. Here are some of these things:

  • When the organization mandates that all employees return to the office to do our jobs.
  • What the organization mandates as appropriate COVID related circumatances … masks? distancing?

    flexibility sign

  • How flexible an organization will be when it comes to a need to attend to school aged children … more and more of whom are being returned to a remote learning situation as COVID resurges in the school environment.

  • To the extent to which the organization will mandate that vaccinations will be required in order for someone to resume their job in the office which the company wants.

  • The extent to which the leaders of the organization will listen to the wants and needs of the team member which can clash with their desire to return to the way it was.

Still, there are things over which employees do have control as follows:

  • The feasibility of returning to the office environment given other responsibilities that require involvement at home i.e. children in a remote learning situation.

    vaccine bottle

    The willingness of getting the vaccine … or not. This appears to be a contributing factor to the resurgence of COVID and yet, each person has some basis for the decision they make.

  • The level of comfort we have in being in a close work environment and what we are willing to do if we have very real concerns.

  • The ultimate decision as to remaining with an organization that has intentions and mandates that go against our personal comfort and beliefs.

Much has been written of late pertaining to employees making the decision to leave a job and also about the challenge of employers being able to find qualified people to step into one.  The uniqueness of todays world seems to demand that the right answer to what is the best of all worlds.  It is one that will be derived because business leaders and their team members work together to devise a solution that caters to the full spectrum of issues and challenges.

breathe phone

In the meantime and to avoid a return to last year, accepting the fact that this isn’t over is critical.  Taking the big breaths that will allow us to continue in the world of the past 17 months at the same time we believe and hope that by our doing that, we will, in fact, finally be able to emerge into the world … one for which we hope and want. 
Mike Dorman

Written by Mike · Categorized: Managing Change

Aug 17 2021

Can Your Stress Credit Account Tolerate a Job Change Now?

I have always believed that the changes that were imposed on us individually and collectively over the past 18 month had both positive and negative aspects to them.  The impact has been felt in all aspects of our lives and, unfortunately, the light at the tunnel’s end seems hazier than we would like it to be.  Still and perhaps fueled by optimism, we begin to envision lives that will eventually achieve some sense of normalcy … made up of the old and new normal that will take shape.

time for change sign

Changes in the workplace triggered many of the challenges.  Businesses closing or transforming from an ‘in the office’ environment to a remote one had a domino affect in terms of the impact felt in other areas of our lives.  And the strong desire to return to a way of living that we recognize and want has had many people looking to change their job or field of work to reclaim control.  But is it?  And … is this the right time to make that decision?

piggy bank

I once worked with a consultant who introduced the concept of each person’s having an internal stress ‘bank’ account.  As we went along living our full lives, we continued to make deposits into that account creating a credit balance.  As things arose in our lives that created a degree of concern or challenge, we could dip into the account and withdraw some ‘coins’ to help us weather the stress of the moment.  What I also learned is that there are some events that are huge and accordingly, create major stress and require major withdrawals.  Things like job changes … relocating a residence … working remotely … marriage/divorce … having to contend with children at home being home schooled or zooming for classes … all create challenges.  Because they represent newness, and we are not experienced in how to best handle a situation we dip into our stress account big-time. 

Yet here is the catch.  Once we deplete our personal credit account, we tend to make decisions that are not in our best interest.  A depleted stress account can allow us to make decisions that, in fact, are NOT in our best interest.  As an example, … we might feel the best way to reach something on the edge of our roof is to put a box inside of our child’s wagon to serve as our ‘ladder’.  The potential of falling and causing major injury is a real possibility and it is the depleted stress account that contributes to the wagon/box approach looking like a good decision.

HOW TO DETERMINE THAT JOB CHANGE IS RIGHT FOR YOU

So here is my point.  Changing jobs while still reeling from the impact of that past 1 ½+ years may not be the best time because there is little doubt that our stress accounts have been taxed greatly.  Still, even contemplating a job change has several things for us to consider before taking the leap. Here are some of the key ones:

  • Get very specific about what in your current job is not working

    thing differently sign

    • Are these things that will go away once we are again living in a COVID controlled environment?
    • Is your dissatisfaction something that has been there pre-2020 and you now want to make a change because you can?
    • Do you know that you need to work in an office environment full-time to be happy and productive and must find something that will allow this?

  • What about your current career is not satisfying?
    • Is it the nature of the work you are doing that needs to change?
    • Do you find yourself feeling burned out and are open to making a major switch in terms of the type of work you do?
    • Is this the time to further your education to master new skills that will enable you to pursue your new and desired path?

  • Your role as a manger requires enhanced efforts, trust and sensitivities that you consider unproductive
    • Emotional Intelligence (EI) has become a big factor in helping employees/team members adapt to the imposed changes of the recent past. This is not you!
    • You believe you need to ‘see’ your team and have actual access to them for you to know that the needed work is being done. Remote doesn’t cut it.
  • job money relationship

    Evaluating the balance between job satisfaction and compensation 
    • Money isn’t everything becomes front and center as we realize we are not in the right job … for us.
    • Does the prospect of working in an area that generates true excitement override the concern for earning the same amount or more money as the current job?
    • Do you find yourself bored and looking forward to the weekend … by Tuesday?

  • Your job dissatisfaction is having an impact on your personal life outside of work
    • Do you find that you are carrying the unhappiness with the job over into areas of your life that are not job related?
    • Is this not allowing you to be present to others and situations when not at work?

time clocks

If considering these things, you realize that a job or career change is what is best for you, I still suggest that doing this now … today … may not be your ideal time to do so.  Identifying that a change is something you are open to or even desirous of doing is a good step 1.  Step 2 is to determine that now is the best time for you to make the change.  That you know there are opportunities available now is one determination.  And that you know that you have the credit in your stress account to be able to handle the move without any inclination to use the wagon/box approach to reaching a roof is a good … and healthy … determination.  Timing IS everything isn’t it?
Mike Dorman

Written by Mike · Categorized: Employee Success

Aug 04 2021

The Need to Master Delegation On The Way to Being An Effective Leader

Numerous times in my role as a business leadership coach I have had the opportunity to work with individuals who have just recently been promoted into the role of a leader.  It might be a person given the opportunity to lead at a senior leadership level, leading a department or responsible for leading a team.  The one issue commonly encountered is helping the person transition from being the doer of tasks to the overseer of them.

delegate scrabble

On one hand it seems like this would be a welcome change.  Welcome or not, it is not something that happens overnight or automatically.  Although delegation is a most effective tool one has as a leader to motivate and develop reporting employees, if she/he insists on doing all of the work themselves they are not really leading.  And failure to do so has significant costs to the intended goals being pursued as well as building loyalty and enthusiasm among those being led.

When a manager assigns specific tasks to their team members at any level they are delegating. By delegating they create the realistic time to accomplish aspect of the job that are clearly theirs to do.  They also build enthusiasm within the team for the learning they can experience.  However, there are several reasons why managers may shy away from delegating work. They might:

  • Believe doing a task themselves will be faster than explaining to another how to do it
  • Think that they are the only one who can do the job correctly
  • Convince themselves that others they lead are already too busy to take on an extra task
  • See being the leader as the right to pick and choose what they personally want to do
  • Want to hold the needed ‘key’ to various tasks to enhance their personal importance

The key ingredients to successful delegation

Even with these good and seemingly logical reasons to resist delegation, leaders understand the importance and value of developing this skill.  Here are some ways one can delegate effectively and develop high performing teams:

  • Know what to delegate
    Recognize the certain tasks that need to be handled by you as the leader. Things like hiring or adding to the team or giving reviews of team members are yours to handle.  At the same time there are tasks that can be well-handled by another team member.  Delegating this will help develop their skills and build their value to the team.
  • Communicate expectations in a very clear manner
    Making certain that you clearly communicate the specifics of the task being assigned is the starting point. Then

    setting expectations sign

    why the task being assigned is important to the team, department or organization gives depth to the value of it.  Finally making clear how you as leader want to be involved and informed in the process further strengthens the understanding.

  • Do not presume complete understanding of the communication
    This is an important aspect of delegating. After explaining the task, resist asking the person(s) if they have any questions.  Rather, ask them to repeat back to you what they understand of the task and all of its’ components.  This will ascertain that the leader was clear in what she/he communicated or not.  If not it will allow the delegator to clarify which will help to set the person up for success and avoid wasteful rework.
  • provide resources sign

    Provide the resources needed for the person to be successful
    For the ‘delegate-ee’ to be successful they are going to know and understand the resources that they will have to help them accomplish the task. It is imperative that the leader make them readily available as a means of helping the assignee successful

  • Be tolerant of things being done differently than you as leader might do them
    Of course you know how to do what you are now delegating to others. Rather than taking exception to a variation, welcome it for often, you as leader will appreciate the creativity it represents.  Even the leader will learn and appreciate the improvements derived.
  • people focus

    Be people rather than task focused
    A challenge for any leader is to create a team made up of the right people as related to strength, attitude, skill and drive. Achieving this increases the likelihood that the delegation one does will be successful.  This also requires that the leader recognize a weak link and replace it if and when necessary.
  • Allow for the learning that will inevitably take place and review at task’s end
    Learning is not perfection in any way. Although the leader may have the skills to do a task ‘with eyes closed’, delegation is now a part of that person being successful … as leader.  Just as the leader went through a learning process, others must be allowed the same latitude.

delegate people pix

Transitioning into a leadership position brings with it both opportunities and challenges for the lucky individual.  In summary, the challenges involve recognizing that the skills and abilities that contributed to ones’ getting the promotion are no longer those that will spell success in the new management position.  The opportunities exist in using the position to develop the team you lead so that they acquire the very skills that gave you the opportunity to move up.  In addition, the leader now gets to hone new capabilities by inspiring, teaching and leading others to be able to develop their own approaches and ideas.  Succeed in this arena and the future holds more and continuing career success.
Mike Dorman
References:
Donald Thompson: Empowered leadership: Here’s how to delegate effectively
Lauren Landry: How to delegate effectively: 9 tips for managers

 
 


Written by Mike · Categorized: Effective Leadership

Jul 20 2021

The ‘New Normal’ Does NOT Have to Include Being Thrown Under the Bus!!

 

Over the past many years since I began posting a semi-monthly blog there have been a few times when I have addressed being thrown under the bus at work.

under the bus  In fact, I authored an E-book on this topic … ‘Being Thrown Under the Bus’ (https://thethirdzone.com/download-2/) because this seemed to be so prevalent within the business world.  As I review monthly activities in accessing current and past blogs, I have always been struck with the frequency that people continue to do google searches to explore this issue.  It became increasingly obvious that this continued to be a frequent occurrence within too many organizations.

This occurs at all levels of a company including senior management, department heads, project leaders and even same-level co-workers.  The fact that there are reasons that some tend to impose blame on others doesn’t make it any easier nor does it add anything positive to the job.  Realistically, it appears that many tolerate this because they like the organization. Or, they recognize the opportunities they have to do something they enjoy. Maybe they lack the self-confidence to stand up for themselves.  Any of these reasons evidently override the unpleasant experiences of viewing the bus from the underside.

What sent the game of ‘throw someone under the bus’ on hiatus?

focus sign2

Here is the interesting twist in this situation.  Since COVID-19 became a real and widespread reality, for 15 months the arches pertaining to being thrown under the bus greatly diminished.  During these months there have been many issues that have taken precedent and demanded our focus.  Some of these include:

  • First and foremost was the concern of whether the employing company would be able to stay in business during this time. Thus, would I have a job.

  • working solo at home

    The challenge of working remotely from home … a home now bursting with children attending school … remotely. A partner also needing to work from home.  The need to create workspace that would provide the needed focus and atmosphere to allow one to be productive.
  •  
  • The need for access to all the tools and technology that had been available at the office and that one now needed to successfully be productive at home.
  • Adapting to working in a solitary environment that removed actual interface with others and learning to find zoom an acceptable replacement.
  • Learning how to juggle the added responsibilities of being home with others present and still being productive in terms of fulfilling the expectations of the job.

front burner

None of these issues came with overnight solutions.  As a result, they became front burner focuses as we all tried to navigate a road on which we had no experience.  For 15 months we longed for the old normal when life would return to what we knew and accepted.  And finally, about a month ago, the world began to return to routines we knew.  Restrictions were lifted in many states and cities.  Thus, companies relaxed their rules and returning to the office at least part-time became a real possibility. 

Our choices emerging into OUR new normal

Now, once again, increased searches pertaining to one being thrown under that bus are on the rise. I am so curious.

My question is simple … why?  Is it possible that people came to accept this as being part of the job?  If COVID taught us anything it is that we have the ability to be thrown into a new situation and left without choice, can adapt.  What hopefully we have learned is that we get to redesign the evolving ‘normal’ keeping what things we learned that improved our worlds and reigniting those aspects of our lives that we missed and want back.  I doubt that getting hit by a bus is one of these.

jobs sign

In recent weeks there has been much written about the challenges of finding people to fill the many and increasing job openings. To me, this represents a tremendous opportunity to reassess our jobs related to our enthusiasm for both the work and the environment. To the extent that we see a bus waiting for us, isn’t this an ideal time to consider making a change rather than returning to this toxic situation?  Here are some reasons that some (perhaps known as backstabbers) tend to put others under the bus.

  • They are highly ambitious, but politically unsophisticated. They think making others look small is the fastest path to looking big.

  • They want to eliminate competition and believe that publicly challenging their target’s integrity or expertise is a way to make that person vulnerable professionally.
  • Their professional qualifications and ability to deliver are in question, so they feel a need to deflect demands for accountability by calling into question the track records of others.
  • They are highly insecure and want to diminish the status of those who appear to be more professionally successful.

What we learned is that although there is often no obvious reason for someone finding themselves under the bus, the individual who resorts to doing this has clear motivations to impact how they are viewed and the potential benefits that they believe they will derive as a result.

opportunity sign

I get that pre-COVID, there was a tendency on the part of many to tolerate and accept the behavior of the backstabber as ‘part of the job’.  And today, what we have experienced and learned is that we can adapt and change as and when demanded of us.  Emerging from this pandemic carries with it opportunities.  For the employee and with so many organizations looking for qualified help there is the potential of working in an environment that doesn’t tolerate such negative behaviors.  For the company, there is the chance to make the bus throwers history and avoid losing valuable talent that attributes to its success.  What we now realize more than ever is that we do not need to be stuck in this negative aspect of the old normal.  Great choices on all fronts and they are ours to make.  Is this worth some consideration?
Mike Dorman

Written by Mike · Categorized: Employee Success

Jul 06 2021

Entering a COVID World – No Choice. Emerging from One – The Choices Are Ours

heavy winds

Last year, in March, we found ourselves feeling victimized by the horrors of an unfolding pandemic.  It was something that few if any living people had ever experienced.  As a result, we had little if anything to draw upon that would inform us of how to navigate the building storm that would soon impact not just our world.  It would impact THE world and turn any sense of normalcy completely upside down.  Having a choice was not a part of the pandemic’s vocabulary. We found ourselves pretty much at the mercy of the wild and out of control winds of COVID 19. 

This was then and we are currently at now.  Being at ‘now’, we are hopefully able to envision an end being within reach.  Even with concerning variants we still are beginning to see through the haze.  We believe that we can and will be victorious in resuming a life that we want to live.  Yet, a question that we all get to contemplate is what are the experiences we had living in this ‘forced’ world of new normal that we would like to carry forward?  And what are the things that we lost in these 16 months that we want to resume at least in some form?

It’s an interesting issue to contemplate for we all have to ability to make choices.  The ones we make that will allow us to design our chosen paths.  We get to choose how the emerging  new normal will be for us and the various directions we get to consider. 

THE CHOICES OF OUR NEW NORMAL WE GET TO MAKE
Here are some choices we get to make:
Our Home
What we didn’t choose: Once a place to retreat from the outside world, the residence became the world all under one roof.  It became the office, the gym and the favorite restaurants.  It also served as the school for our children and the play yards for needed exercise.  It required both creativity and planning.  It required us to recognize that we were in this for the long-haul and to resist was to increase our personal frustration and overall unhappiness.  And yet … we had no realistic alternative.

remote office

What we may choose: To the extent that we grew to like the ability to work remotely the emerging normal may well provide the opportunity to continue to work away from an office… full or part time.  For many, our employers have given us remote access to all of the information and tools we need to accomplish our work.  Now that we have rearranged our homes to include a realistic work area this has become an attractive approach.

Remote work saves us the commute time to and from the office. Finding time to exercise or to get home in time to have dinner with the family has had a dynamic impact.  Now, we may actually feel more in balance and that is good.

family sharing jobs

We may choose to continue having greater involvement with all aspects of being a part of a family.  Roles that were somewhat clearly defined became somewhat fuzzy and we all pitched in to do whatever was called for.  This tended to alter what being a family meant on a day-to-day basis.  For many, this is a real positive.

We may choose to continue to focus on various home projects that isolation provided the opportunity to address.  Wemight have come to realize that ongoing and occasional attention will prevent things from getting out of hand and becoming bigger than they need to be.

What we may not choose: The responsibility of home schooling is not something that many signed up to undertake.  We don’t have the training or even the knowledge and that has created stress for both parents and children.  It has also prevented children from interacting with others of their age and such socialization is important.

If you believe in absence making the heart grow fonder, a 24-7 existence can challenge this big-time with just a couple. This is magnified especially when it involves children as well.  I’m sure there are those among us who will welcome at least some form of separation in the emerging world.

Our Work

connecting with others

What we didn’t choose:  For many, the easy interaction with co-workers and team members was something that never required much planning.  We easily scheduled meetings or could drop by one’s desk or office to get needed input.  Remote work changed the nature of this type of relationship and the ease of needed communication.  We needed to devise different approaches that would accomplish some of the same need.  We struggled with the imposed separation and the related challenges it created.

What we may choose:
With systems devised by both the company and within our homes, we have learned how to be effective in the work we do.  We have achieved a way to produce what is expected of us while also being involved in other aspects of our lives.  We have learned to gain connection with the likes of zoom.  We value what having more time in other areas of our lives has come to mean and find ourselves willing to give up some of the in-person interaction as a result.  Going into the office on occasion for needed meetings with a team or customers is a worthwhile compromise easy to make.

What we may not choose: For some, working remotely has created a very solitary type of life and has been found to be simply depressing.  We now realize that working in an office environment is a contributor to our overall happiness.  We realize the need for the socialization and recognize that we must have a job that allows for this.  If not possible where we have been working, we know we need to pursue an alternative.

Our Connections
What we didn’t choose:  We have no long-term experience living in an isolated world devoid of the simplest form of

being isolated

interactions with others.  This is especially the potential reality when living alone or with roommates having lives unrelated to ours.  Such isolation has created loneliness as we have not experienced before.  Bottom line is we don’t like it even if we have learned how to spend alone time over the past 16 months.

What we may choose: To carry forward some of the learning we have had … learning how to be with ourselves and actually enjoy it.  Maybe we’ve taken up activities that we had never tried before … and liked them.  Maybe we have successfully ventured into areas of thought that we have avoided and got answers and action that we had avoided.

Perhaps using the likes of zoom, we purposefully created opportunities to connect with others.  Perhaps there had been few contacts in our previous life and now, given more solitary time, we reached out to reestablish connections we have missed … and we like it.  In fact, even in the emerging normal we are all committed to holding onto such renewed connections.  We’ve come to realize that we want these relationships in our life … ongoing.

What we may not choose: To work as hard to maintain relationships as we feel we have worked in this COVID world.  For these many months, pursuing them was as much about fulfilling our needs for connection while perhaps being of value to them as well.  However, emerging into a safer and healthier world will allow us to pick and choose what and who we still want to include in our life.  And that’s okay regardless of the decision you make.

best choice sign

As much as we can’t wait to reestablish a ‘normal’ into our lives, we can and should also make personal choices as to what we carry forward, gladly leave behind. We get to create and develop the new normal of our lives. It deserves some serious thought, analysis and discussion. FINALLY, choice is close to being back and the choice is ours to make.  It’s something to recognize and of which we owe it to ourselves to take full advantage.
Mike Dorman

Written by Mike · Categorized: Personal Responsibility

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    Being Thrown Under the Bus:
    What to Do When It happens to YOU in the Workplace

    Chapters include:

    • The Meaning of Being Thrown Under the Bus
    • The Ones Who are Likely to do the Throwing
    • The Impact on the Individuals and the Organization Where Throwing Under the Bus is Tolerated
    • Responding After Having Been Thrown Under the Bus … You Get to Choose
    • How to Minimize the Likelihood of Finding Yourself Under the Bus

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