Successes
Success Moves Up to Excellence
The company is an umbrella organization (managed by a President and his COO) with seven additional divisions, each managed by a president. Each division operated autonomously and, in actuality, knew little of what the others did and had never been motivated to consider or seek out a cooperative inter-
relationship with each other. In every case, each division was extremely successful.
relationship with each other. In every case, each division was extremely successful.
Manager-Driven Recovery
This chain of retail stores has one store under the direction of a single manager. Initially two of the
managers we were asked to coach were overseeing stores that were on a downward slide in terms
of sales and customer growth. The company was at the point of believing that the solution was to
‘demote’ these managers to a support position and bring in leadership to accomplish the company goals.
managers we were asked to coach were overseeing stores that were on a downward slide in terms
of sales and customer growth. The company was at the point of believing that the solution was to
‘demote’ these managers to a support position and bring in leadership to accomplish the company goals.
Turn-around Teamwork
A high-end market in an affluent resort city in Southern Florida was facing the influx of new and extensive competition after many years of being unique in their marketplace. They had committed almost one million dollars to accomplish a major face-lift for both the interior and exterior of the store.