Attracting and retaining customers has forever been the drive and the key goal for business of any type. And as the goal it has often presented challenges that have been created by various circumstances not always in the control of the organizations. This has definitely been the situation of the past 2+ years. Now, in Read More
How Do You KNOW That You Do, In Fact, Deliver Great Customer Service?
One of the biggest challenges that any type of business faces is to know with confidence that they are viewed by their customers for being as wonderful, caring, responsive and concerned as they believe themselves to be. It is somewhat surprising to me that when the question is asked of those involved in any type Read More
