The Third Zone

Specialists in Organizational and Executive Leadership

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May 18 2022

Retaining Customers – Added Challenges in the Emerging New Normal

Attracting and retaining customers has forever been the drive and the key goal for business of any type. And as the goal it has often presented challenges that have been created by various circumstances not always in the control of the organizations.  This has definitely been the situation of the past 2+ years. Now, in Read More

Written by Mike · Categorized: Changing Business, Customer Management, Leader as Learner, Managing Change

Apr 05 2018

How Do You KNOW That You Do, In Fact, Deliver Great Customer Service?

One of the biggest challenges that any type of business faces is to know with confidence that they are viewed by their customers for being as wonderful, caring, responsive and concerned as they believe themselves to be.  It is somewhat surprising to me that when the question is asked of those involved in any type Read More

Written by Mike · Categorized: Customer Management

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    190220 Ebook CTA image

    Being Thrown Under the Bus:
    What to Do When It happens to YOU in the Workplace

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